Both Kim and John listened to my concerns and made every effort to resolve the issues. After having the transmission replaced, the emission system malfunctioned and John was able to have the repairs covered by the warranty as well. KIm worked with Nissan to have the expense of a remanufactured transmission covered. The transmission on my Nissan Maxima gave out just after 60,000 miles which was the warranty period. ![]() "Kim and John were a pleasure to work with during my recent experience in the service department. If I were the manager of this dealership, I would be so so proud of my personnel and would do everything possible to make sure they stay employed with me forever. My service person had gone to lunch and I needed to leave to meet a deadline in my schedule, and the other service dept members actually jumped right into the situation to enable me to be able to get my vehicle and get on my way. And most impressive of all, I was overwhelmed with the sense of teamwork the members of your service department demonstrated while I was there. Also impressed with the sense of personal responsibility and ownership each employee demonstrated to solving the customer's problems. "Most impressed with personal attention given to each customer. 10, 2009 - PRLog - This is what customers have to say about their Sales and Service Experience at Nissan of Elk Grove ![]() If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Dec. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I do not recommend purchasing from this dealership as I have not received the excellent service they pride themselves on.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I am unsatisfied with the service I have received especially considering that my platinum service coverage contract was practically useless and am still dealing with this issue five years later. This is an issue that should have been fixed when I first brought my vehicle in for this concern less than six months after purchasing from the dealership. Instead of resolving the issue, I have been told that this is normal behavior from any vehicle and that I will have to pay for all future diagnostics and replacements of any other failing door lock actuators (this is not cheap). I have spoken to the service managers (new and old), the owner of the dealership, and reached out to the Mazda Customer Experience Center. There must be a bigger problem with the vehicle that has not been addressed causing the actuators to fail so often. Once in April, again in June for the same actuator that was replaced in April, and again in July for an actuator that was replaced in 2015. ![]() This year (2020), I have been to the dealership three times for this problem. I have brought my vehicle to this dealership every time and the problem has never been properly resolved even when my car was covered under their platinum service coverage contract which is their best warranty plan. My car alarm goes off randomly due to this issue. All four of the door lock actuators have failed and have been replaced over the past five years, one has been replaced twice. I have an unresolved issue regarding my vehicle that I purchased from this dealership in 2015.
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